FAQ

WHEN WILL MY ITEMS ARRIVE?

Delivery times will vary depending on your location and chosen shipping method. Because we are based in Ontario, Canada. the courier service we use from our end is Canada Post. An estimated delivery time is provided at checkout. After purchasing your item(s), you will get an email from us when your order ships, with tracking information. We ship within Canada, to the U.S.A, as well as internationally.

Delivery estimates:

• The standard delivery time within Canada is 2 business days for local shipping, 3 business days for shipping within the province (ONTARIO), and 4 days for shipping outside the province (ONTARIO).
• The standard delivery time from Canada to the U.S.A. for regular shipping is 4-6 business days.
• The standard delivery time from Canada to another country (except the U.S.A.) is 4-7 business days.

Estimated delivery times are not guarantees; they can, although rarely, get stalled in customs.

HOW MUCH IS SHIPPING?

Shipping rates are calculated at checkout time based on your address and chosen shipping method.

If you are shipping internationally, be prepared for extra fees and possible delays. Our international shipping charges do not include the destination country’s duty, tax or custom fees. If applicable, these will be assessed upon delivery.

HOW ARE MY ITEMS PACKAGED?

We use recyclable packing material to maintain safety of the items and for affordable costs.

All items are pre-packaged. If you are interested in purchasing more than one original or print at once, contact us at contactsamosir@gmail.com so we can re-package the ordered items to reduce shipping costs.

WHEN WILL I GET A CONFIRMATION OF MY ORDER?

We will send you a confirmation email within 48 hours after your purchase. We are only two people so be patient.

Contact us immediately about damaged items

Take pictures of them and send them to contactsamosir@gmail.com. We will be in touch to tell you of the next steps. Also keep all original packing materials in case they are needed for insurance investigation purposes.

WHAT IF MY ITEM IS LOST?

Read the refund policy.